We see bad behavior from our competitors, and even our suppliers when it comes to sales reps pushing certain products that don’t seem appropriate. Upselling constantly, trying to wring out every dollar possible from a transaction. What is driving this bad behavior? Simply put, sales Quotas.
These are not bad people; they just work for a company with a controlling and onerous pay structure. A pay structure that forces them to sell certain products no matter what. To upsell services in order to get paid anything. You may not know this if you are not in sales, but some quota-based compensation plans will only pay you commissions if you hit required revenue targets on specific services or products. Or they have multipliers if you hit revenue targets for these specific items that makes selling them almost imperative.
Bottom line, these are not companies with a customer first culture. Also, they can never become your trusted advisor, because they always have a pay plan that is driving behavior contrary to having your best interest first. They will never be able to say you shouldn’t buy something, because that means they don’t get paid. You need a sales rep with fiduciary qualities. Someone who is motivated by both the company culture and their pay plan to only sell you what is needed and what makes sense. We have both of those ingredients here at the EMP Tech Group. The icing on the cake is that we are employee owned. Everyone here is empowered to serve our customers in unselfish ways. Because we are all here for the long term and only grow by retaining our valuable customers year after year.
So, if you want a technology partner who maintains the same “customer first” employees year after year. A partner who has experts in our field, with decades of experience, and a fiduciary mindset, the EMP Tech Group is your best choice, visit us at www.emptechgroup.com to learn more.