Part of our job at the EMP Tech Group is to help our customers not go down a Technology Rabbit Hole. That is not to invest time and effort in a technology that we have either proven that it does not work well or have not yet proven to ourselves that it works at all.
For many years that rabbit hole was RFID. Many visits to our customer sites included stories about how a C level executive read an article about RFID and came back to the office with a mandate to invest in the technology. Sure, we would have profited in the sale, but our moral compass would not let us do that if we knew it was not a good technology investment.
One of our favorite culture posters that hangs in our building is about not letting the customer shoot themselves in the foot. That message revolves around having the fortitude to tell you, our most valuable asset, that we don’t think what you want to do is a good idea.
We frequently say to our customers and vendor partners that new technology must be proven to our group first, before we put our stamp of approval on it, and recommend it to our customers. That is frequently not appreciated by the vendors, and sometimes not even appreciated by our customers.
That technology vetting has been very frequent lately, as we have been exploring robots, drones and locating solutions to offer to our customers. Many times, you will get the fast pitched sales approach from the vendor that immediately sets off our spidey senses. We force potential partners to slow down and let us get under the hood of the technology. We are looking for baked solutions that can be configured by EMP, and the customer to work in the customers environment. Not a product that has to have source code customizations for every installation.
Technology solutions that can be integrated into the customers’ existing IT infrastructure. Not just a stand-alone solution that does not have good API’s baked in.
Solutions that have already been adopted by many other customers, not a science fair project that is being developed as it is installed into unwitting customer sites.
Solutions that are being provided by stable companies with depth and good track history. Not two people with offshore development, and if someone gets hit by a bus, the whole company is down the drain. We don’t want our customers putting mission critical business functions into that risky product.
So, if you are looking for a partner that only wants to sell you fully vetted technology solutions, visit us at www.emptechgroup.com to learn more.