One of the great things about running our business on Microsoft Dynamics is the ecosystem of add-on software products that are available. Plus, our in-house capabilities to bolt them onto Dynamics ourselves. So far, we have added service and project tracking capabilities, credit card processing, dynamic shipping, and now a great, new customer portal.
It seems that all customers expect the “Amazon Experience” these days. You know, place an order, get confirmation of the order placement, followed by shipment confirmation with tracking information and then another confirmation that the product has arrived. By the nature of our business, we also need to enable customers to request an RMA for repairs and track that progress. As well as requesting support from our technical services team and checking repair history.
We have had ordering portals set up for select customers for some time now. But they were just web forms that sent an email to sales, who then had to manually enter an order into Dynamics. With our new customer portal, the orders are automatically entered into Dynamics for sales to review and release for shipping.
All this work is culminating in making our EMP Care product an end-to-end reporting and transacting tool. Customers who are under EMP Care support can use the portal to do all day-to-day services that EMP Care has to offer, including researching service, and RMA history on devices.
If you want to learn more about these new customer portals and see how we can put them to work for you, our website is the best way to reach us.