At the EMP Tech Group, our primary job is to get the hardware that we provide to work in your environment. That almost always means we will need to interface with the software that you use to run your business. It could be your WMS (Warehouse Management System), your MES (Manufacturing Execution System) or your ERP (Enterprise Resource Planning).
One thing is for sure, many of our customers hate their software vendors. Usually, for a good reason, the software is a generic tool that must fit many applications. Customizing it to fit your environment is at best expensive and at worst impossible. Even when you purchase a software package that is designed for your industry, there are always some things in there that do not fit the way that you do business.
Money and Attitude
The biggest complaint that we get from our customers about their software vendor is that they feel like an ATM. First, you must pay ongoing support, then any time that you ask for even the slightest change, look out, big money is required. Some vendors charge up to $300 per hour for software changes.
The second and most unnecessary is attitude. We get to sit in on calls with the customer and their software vendor. The software vendor is usually unpleasant and belittling. Questions are asked and answers are either vague or never come. Always lurking is “that is custom, we will have to quote it”.
Always a Phone Call or GoToMeeting
Another big complaint is that the software vendor has never stepped foot in the customer’s facilities. Meetings are always a conference call or virtual meeting. It is difficult to impossible for the software vendor to totally understand the customer’s environment and issues if you are not physically together.
So, What is the Answer?
First off, we do not have all the answers. But many customers have found solace in just knowing that they are not alone. In our position as a hardware provider and integrator for upwards of 2,000 customers, we get to see the behind the scenes, of many businesses like yours, every day. With that privilege, we get to see patterns in our customers both good and bad. But this struggle with software vendors is almost universal. So, you think that you made a bad choice when you picked your software vendor. Maybe, but maybe you just chose the lesser of several evils. Hopefully, that can make you feel a little better.
Next, we can help by providing solutions that either work completely outside of your existing software or work alongside of that software, giving you the solutions that you need for your business without breaking the bank. All of this with a good attitude, excellent service and onsite, completely understanding your operations and needs.
Finally, we do sell packaged software, but not enterprise software. Rather we sell software tools that help you manage label printing, mobile devices or shop floor data collection. These tools also are meant to get the job done outside of your enterprise software but integrating with it as needed.
Call Us Today!
We are here to help, just give us a call or send an email and we will put our experts to work for you, crafting the right sized solution to help your operations run their best!