Business is good. Our revenue has been up 66% since 2022. But our technical service revenue is only up 19%. Up, but not keeping pace with our overall revenue growth. Why does that matter to us, and to you?
We are most effective when we are offering end-to-end solutions. That is when we really help our customers with targeted automation that makes their operations run better. Not just fulfilling hardware or media but doing project work to improve our customers’ efficiency. And doing service work to help keep equipment up and running.
So, why is our work in technical services not keeping pace with our overall revenue growth? We think it is because you are less open to our visiting your facilities in person. And that is when we do our best work. How can we point out that mobile power carts would greatly increase your efficiency, accuracy and employee retention, unless we are there ourselves, seeing the problem. Or asking about automated labeling where we see laborious hand labeling taking place. Or, asking about your willingness to look into RFID beyond customer compliance labeling to improve your processes. We blame COVID. Everyone has gotten very comfortable with online meetings to get work done. And less comfortable with face-to-face meetings. Don’t get us wrong, we don’t want to travel with a team to your facility unless it is warranted. It takes time and money for us to visit you in person. A Teams call in our case is the best introduction. But once we have all agreed that our products and services would benefit your company, let’s get together in person! We see thousands of operations around the country, and we know what best practices are with our products. We can help you see past the familiarity of what you see every day as you walk your facilities, to really see your operations, and what they could be.
So, if you want a technology partner who will come see you in person, and not just try to sell you part numbers over a web meeting, visit us at www.emptechgroup.com to learn more, and to schedule an in person meeting.