Mobile Computer Support
Mobile Computers have become an essential component that many workers depend on to get their job done. We have been servicing mobile computers for years now, but we have worked hard to now offer a full suite of services to meet each customer’s needs. Check out the various levels below and contact us today to get started!
EMP will manage your factory maintenance contracts for you. Tracking their expiration and renewing them as needed. EMP can also manage your MDM (Mobile Device Management) contracts, keeping them current and using the MDM to help support the devices.
EMP will also manage the RMA process from the factory, going through any needed support process, sending you the RMA number from the factory and the shipping label. We then follow the repair process to ensure the device is repaired and returned.
All of this is managed through a simple EMP OneTouch portal. The end-user puts in their site information and information on the device once and we take it from there. All handled with OneTouch by the customer. EMP can even manage devices from more than one manufacturer. So, no need for multiple login credentials and managing multiple IT support channels, it is all done by EMP.
EMP will configure the device for you before it is sent back to the site. This can be done with or without the spares pool. A one scan configuration barcode will be set up for each site and EMP will manage the configurations, so the devices are ready to use with no additional IT intervention when they arrive.
Basic + Spares
In addition to the Basic features, EMP will manage a spares pool for you. When your site has a broken unit, we will get the RMA from the factory for the repair and then send a hot spare from the pool to the site for immediate delivery. We will then replenish the spares pool with the repaired device when it arrives back from the factory.
EMP will also provide first line support for your end users. This means instead of contacting your inhouse IT team, your users will first contact us. We will then use the required MDM tools to remote into the device to attempt to remedy the issue. If the issue is resolved remotely, great, if an onsite trip is required to fix the problem, we offer that service as well. If all else fails and the device needs to go into the factory for repair, we will also manage that process.
Do not see what you need above, no problem, we will customize a solution for you. You can pick from the services above or add in new ones if we do not currently offer a feature that is beneficial to you.