Challenge
Improve the product replenishment process for a local cable and internet company.
Solution
A custom web browser application that works on any computer, phone, or tablet.
Story
A local cable company was on the hunt for someone to solve the product replenishment problems that were occurring. During their search they came across EMP Technical Group, which has the hardware and software knowledge needed to complete this job.
The cable company’s field workers are on-site at their customers daily. Each job requires different material, ranging from cable wire to routers and more. In fact, there are 400 to 500 parts that a field worker may need on any given day. The cable company warehouse needs to be stocked with these components so that the field workers are able to stock their trucks each day.
Previously, the cable company had its field workers hand-write all of the items they used during the day. They would turn this list in to the warehouse to order and re-stock those items. Unfortunately, this process involved a lot of errors, which caused stock issues.
EMP was brought in to automate this process. The software designers at EMP created a completely custom web browser interface for the cable company. The application scales to any device (computer, phone, or tablet) and is a database and ordering system for all of their 400 to 500 components. It was designed for ease of use: auto-fill when typing, a favorites list, a picture of each item, the ability to quickly add new products, and more. Once a cart is created, the order button informs the warehouse to order those parts.
This solution has also helped the cable company track which components are used on which job. The field workers each have a mobile device running the application and are now more efficient than ever.
Are you looking to improve your product replenishment process? Contact EMP today.
