We continue to be amazed at how many of our competitors do not offer onsite, label printer service. And while we have a thriving in-house repair business, over 90% of our printer repairs are done onsite at our customers’ location.
So, why don’t more of our competitors offer onsite printer services? A little bit of a mystery to us, but probably because it is the hard way to service printers. It is much easier to make your customers ship printers to you for repair. That way you don’t have to maintain a fleet of vehicles, keep ample parts on hand at all times, pay for the fuel, maintenance, insurance, and personnel time to go onsite. Fight the weather, traffic, and road hazards.
But that is what makes us different. We are less interested in what is easy for us and more interested in what is best for our customers. Let’s imagine the two scenarios. Your mission critical Zebra printer is broken. The Barcode Barn company wants you to box it up and ship it to them for repair. Taking many days or even weeks for you to get the repaired printer back. Plus, it may go into a dark hole where you don’t hear from anyone on the status of your critical repair.
Contrast that with the EMP Tech Group. Your printer is broken, you reach out to EMP and within hours or a few days, an experienced tech is at your doorstep with tools, parts and know-how. Before you know it, your printer is back up and running like new.
Want to take that to another level that many of our customers experience. Every week someone from EMP shows up, automatically, on the same day, every week. All of the broken printers that are having issues are on one shelf, and all of the ready to go printers on another shelf. Before the EMP technician leaves, all printers are on the ready to go shelf. And next week, the same will happen. Every week, you always have good printers ready to go on your production line. Never a down time, broken printers are hot swapped with the always in stock, good to go printers. All done at your facility.
If you want to experience EMP Care for yourself, the EMP Tech Group is here for you, www.emptechgroup.com is always the best place to find us.